Jamshedpur : JUSCO won the Best Practice Award for Customer Service and Complaint Management in Water Distribution organised by Indian Utility Knowledge and Networking Forum (IUKAN) held at New Delhi on February 13 at the 2nd Annual Conference of IUKAN. Mr A P Singh, deputy general manager, customer relations and corporate communications, JUSCO received the award.
This is yet another achievement of JUSCO in the area of customer service and complaint management. JUSCO has already won the National Award for Customer Service and Complaint Management in 2009.
The IUKAN forum introduced Utility Best Practice Awards aimed to recognize practical and innovative ways employed by utility operators, their business partners and stakeholders to drive improvements in systems and service delivery to end consumers. The Awards intend to bring a paradigm shift in the way a utility looks at its Grounds Team, which is the actual asset and wealth manager for the distribution utility.
A total of 72 nominations – were selected based on pre-qualification parameters set by jury across categories of Customer Services and Complaint Management, Metering Effectiveness and Smart Infrastructure, Billing and Collection, Operations, Maintenance and Asset Management, Loss Reduction, Theft Control and Vigilance, People Management and Development, Bid Management and Operations Takeover, Innovations and Others.
As part of the proceedings of the conference, a best practice journal was published, probably the first compendium at national level, which includes 72 best practices shared by power, water and waste water industry players including public and private utility operators and their service providers.
These best practices were published in the form of a best practice journal for wider dissemination and adoption in the industry. Accenture supported the wider dissemination of the best practices by partnering with IUKAN as the Best Practices Showcase Partner.